Our Kern County Field Service rollout failed and crews went back to paper tickets. Can it be recovered?
Usually, yes. Most failed rollouts share fixable causes: offline settings that do not cover the data crews need, mobile flows with too many steps, scheduling rules that ignore drive time or skills, and training that happened in an office rather than in the field. We diagnose each, fix them in a sandbox, test with a small crew in real conditions and relaunch gradually.
The partner that started our Bakersfield project is gone; what materials and people should we line up before you take it on?
Access to production and any sandboxes, whatever documentation exists, the original statement of work and change requests, and time with the people who sponsored and use the system. We then review the org independently and deliver a recovery plan listing what to keep, what to fix and what to rebuild, with a sequence and rationale your leadership can evaluate.
How do we know whether our stalled project is worth rescuing at all?
The assessment answers that. Five layers get graded against today's business, not the original brief: data model, security, automation, integrations and the screens people use. If the foundation fits, rescue is almost always faster and cheaper than starting over. If the core design is wrong, we say so plainly and recommend rebuilding the affected layer, preserving data and anything else still useful.