We help Honolulu health systems, hotels, retailers and builders run Salesforce well, working remotely across the Pacific time gap from St. Louis and flying out for the moments that need a room.
Photo: Spenser Sembrat / Unsplash
Abstrakt Solutions is a Salesforce Consulting Partner that serves organizations on O‘ahu remotely, with on-site visits for workshops, go-lives and training. Honolulu is one of our focus markets.
Honolulu is several hours by air from St. Louis, so most of our work there is remote, and we plan on-site visits around workshops, go-lives and training.
Figures cover the Urban Honolulu, HI Metro Area (HI).
Health care and social assistance is the largest private sector in the Honolulu metro, followed by accommodation and food services, with retail, construction and transportation behind them. The State of Hawaii Data Book 2024 from DBEDT lists the state's largest private employers, and its top two are hospital systems. Further down the same statewide list sit the islands' electric utility holding company, a large private school trust, a Waikiki hotel owner, two locally headquartered banks and the contractor that runs O‘ahu's public bus service. Because the table is statewide and private-only, it leaves out the military, state government and the University of Hawai‘i.
DBEDT reports that Honolulu held 117,518 of the state's 170,302 jobs in its targeted industries in 2024, about 69%, and that Health & Wellness was Honolulu's largest and fastest-growing targeted sector from 2014 to 2024. The agency also tracks technology, creative, agribusiness and private education, and a 2021 DBEDT post called military and defense the state's second-largest economic driver. On the research side, UH Mānoa recorded $516.0 million in extramural awards in FY 2026, while the Hawai‘i Technology Development Corporation and the Mānoa Innovation Center support early-stage local technology companies.
Largest private sectors, 2024 GDP share.
Honolulu's largest private sector is led by large health systems, where Salesforce work tends to center on patient and member service, referrals and outreach, built with privacy controls from the first design session.
Hotel groups and restaurant operators serving visitors need guest, group-sales and event records in one place, plus marketing that respects guest preferences.
Island retailers and distributors deal with shipping lead times and a mix of resident and visitor customers, which makes clean customer data and service history more valuable.
Contractors on O‘ahu juggle bids, crews and change orders across many job sites; Field Service and CPQ can tie estimates to what the work actually costs.
Regional target sectors: Technology, Creative, Health and Wellness, Agribusiness, Education (Private), Defense (Hawaii DBEDT, Hawai‘i's Targeted & Emerging Industries 2025 Update Report (Dec 2025))
Organizations in Hawaii often start the day after mainland partners are halfway through theirs, so projects need clear hand-offs, recorded sessions and admins who can own changes locally.
Health and wellness organizations need Salesforce access models, consent handling and connections to clinical or billing systems designed carefully before anything goes live.
Hospitality and retail businesses commonly hold customer data in booking, point-of-sale and email tools that do not talk to each other, which limits service and marketing.
Client names are anonymized and these projects are not specific to Honolulu. All case studies →
Written by the consultants delivering the work.
A practical order for setting up Service Cloud: case design, channels, queues and Omni-Channel routing, entitlements and milestones for SLAs, knowledge, and service reporting.
Read the full post →Treat the EHR as the clinical record and Salesforce as the relationship and coordination layer. Health Cloud handles referral intake, care team assignments and follow-up tasks, while MuleSoft or FHIR-based APIs bring in only the encounter data staff actually need. Sign a Business Associate Agreement with Salesforce before any protected health information lands in the org, and consider Shield for encryption and field history. Abstrakt usually starts with the referral workflow, then adds patient outreach once the data model is stable.
The first job is connecting the property management system, booking engine and any loyalty data so each guest has one profile. Data Cloud can unify those sources, and Marketing Cloud can run pre-arrival and post-stay journeys. Because Hawaii does not observe daylight saving time, build send windows around the guest's own time zone rather than a fixed Honolulu hour. Group, wedding and event sales fit well in Sales Cloud, with room blocks and function space tracked as related records.
Yes, and keeping both in one place helps small teams avoid double entry. A lightweight custom object for awards can hold deliverables, reporting dates and matching-fund requirements, linked to the same accounts and contacts your sales team uses. Flow can remind owners before each report is due. Start with Sales Cloud and a narrow first phase, so founders can add service or marketing features once product revenue justifies them.
Last reviewed September 26, 2026.
A monthly brief for the people who own Salesforce, AI and revenue technology
What changed in Salesforce and AI this month, and what to do about it.
One email a month. Written by the consultants who deliver the work, not by a marketing team, for the leaders who make the technology decisions.
Consultant analysis, not vendor recaps. One click to leave.