Our Field Service rollout in Baton Rouge was abandoned after launch. Can it be salvaged?
Usually, yes. Most failed rollouts fail on design, not on the product: the resource model ignored crews and craft labor, scheduling rules did not reflect site requirements, or mobile screens asked technicians for too much. We rework those elements with dispatchers and foremen, test with one crew, and relaunch in stages. We also tell you which mobile seats nobody needs, before you pay for them again.
Our original partner is still engaged. Can you do an independent review without replacing them?
Yes. Some clients want a second opinion before deciding anything. We review the org, the statement of work and the project plan, and give you a candid assessment of quality, risk and remaining effort. You decide what to do with it: continue with the current partner using our findings, bring us in alongside them, or transition the work to us.
What does a recovery plan include?
A clear picture of the current state, a list of components to keep, repair or rebuild, a phased schedule tied to business priorities, and the resourcing needed on both sides. It also names risks, such as data quality or integration dependencies, with a plan for each. Sponsors get a realistic view of cost and effort before approving the next phase, rather than open-ended promises.