We help Inland Empire distributors, health systems, retailers and manufacturers in Riverside and San Bernardino counties run Salesforce well, working from our St. Louis headquarters.
Photo: Jim Witkowski / Unsplash
Abstrakt Solutions is a Salesforce Consulting Partner that serves companies across the Inland Empire, in both Riverside and San Bernardino counties, remotely and on site. Riverside is one of our focus markets.
The Inland Empire is a few hours by air from St. Louis. Most of our work is remote, and we travel out for workshops, go-lives and training when a project calls for it.
Figures cover the Riverside-San Bernardino-Ontario, CA Metro Area (CA).
The Inland Empire economy is built on moving and selling goods. In BEA data, retail trade is the region's largest private sector and health care is second, with transportation and warehousing and wholesale trade close behind. California's Employment Development Department lists large e-commerce fulfillment centers in Moreno Valley and San Bernardino as major employers in both counties. Its lists also include a university-based health system, two other large hospital systems and a regional public health plan, along with an aerospace systems manufacturer and an Air Force reserve installation in Riverside County.
Redlands is home to the headquarters of a global mapping and GIS software developer. Riverside County's 2026 economic development strategy, which covers that county only, names transportation and logistics and hospitality and tourism as established strengths, and advanced manufacturing, agtech, biotech, clean energy and cybersecurity as growth opportunities. Inland Economic Growth & Opportunity, a two-county collaborative, emphasizes cybersecurity, the clean economy and advanced manufacturing. Startup support includes Riverside ExCITE, a downtown incubator run with the city, county and UC Riverside, and UC Riverside's wet lab incubator for life sciences and agtech companies.
Largest private sectors, 2024 GDP share.
Fulfillment, warehousing and trucking operations across the region's logistics corridors need customer service, carrier and shipper relationships, and case handling tied to warehouse and transportation systems.
Distributors running regional warehouses in the Inland Empire sell to repeat B2B buyers, so quoting, reorders and account visibility have to match what the ERP says.
With several large hospital systems and a regional health plan, Salesforce work here tends to center on member and patient service, outreach and referral tracking, built around privacy rules.
Retailers and consumer brands serving the region's large population need customer service, loyalty and marketing data in one place rather than spread across store and ecommerce tools.
Regional target sectors: Transportation & Logistics, Advanced Manufacturing, Cybersecurity, Clean Technology / Clean Energy, AgTech, Biotech (Riverside County Office of Economic Development (2026 CEDS))
Logistics and distribution companies often keep shipment, inventory and order status in warehouse and ERP systems, leaving sales and service teams without the full picture unless those systems are integrated.
Businesses handling large numbers of orders, members or patients need case routing, self-service and automation that keep response times steady as volume grows.
Drivers, technicians and crews working across a large geography need mobile tools that fit the job, not desktop screens adapted after the fact.
Client names are anonymized and these projects are not specific to Riverside. All case studies →
Written by the consultants delivering the work.
What Salesforce Data Cloud, now called Data 360, actually does, the signs you need it, the signs you should fix your CRM first, and the prerequisites for a first use case.
Read the full post →Draw a firm line between commercial and operational data. Salesforce should own requests for quote, rate proposals, contract terms and customer onboarding checklists, while the warehouse management system keeps inventory, labor and dock activity. Pull a small set of performance metrics, such as on-time shipping and order accuracy, into Salesforce for quarterly business reviews. An Experience Cloud portal can let shippers see those metrics and open service requests, which cuts down on email between customers and building managers.
Start with member service and the provider network. Health Cloud supports member records, care management programs and provider relationship management, and Service Cloud handles calls and cases with routing by language or program. Claims and eligibility usually stay in the core administration system, surfaced to agents through integration rather than copied. Because the data is protected health information, plan encryption, audit logging and minimum-necessary access from the first sprint rather than adding them before go-live.
Salesforce Maps can build territories from ZIP codes or drawn boundaries, balances workloads, and plans daily routes for reps covering cities as far apart as Ontario, Riverside and Moreno Valley. Field Service adds scheduling optimization for technicians. If your organization already runs an enterprise GIS platform, connect it through an AppExchange connector or MuleSoft so Salesforce uses the same boundaries and layers as planning and operations, rather than maintaining a second, conflicting set of maps.
Last reviewed September 26, 2026.
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